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eStatements is a FREE service that allows you to view your regular account statement online.  Sign up for Online Banking to receive your monthly account statements electronically.
Benefits of eStatements:

Email reminders are sent to let you know when your Online Banking eStatement is available.

  • Faster Delivery - See your Online Banking eStatement before it would arrive via postal mail. In fact, it is available the day after your normal statement cycle date.
  • 24/7 Availability - Get your Online Banking eStatements whenever and wherever you have PC and Internet access, even while on vacation!
  • Safe and Secure - Online Banking eStatements are accessed from a secure site.
  • Access to Past Statements - view up to 12 months of eStatements.
  • Less Paper - reduce your filing chaos and paper clutter, and save trees while you're at it. Statements and images, including any over-the-counter transaction, can be viewed or printed from your PC.
  • Reduces your chances of becoming a victim of mail fraud.
Frequently Asked Questions (FAQ)
General Information
Q: How do I stop my paper statements?
You must be a registered online banking customer to received estatements. You may register for online banking by clicking here.   If you are already registered with Citizens Online Banking, you may access it by logging into online banking and click on “Online Statements” to access. After accepting the disclosure, your Online Statements will be available on your next statement cycle.  
Q: Will I be charged a fee to receive Citizens Bank eStatements?
A: No, there is no fee to stop your paper statements and receive Online Banking eStatements.
Q: What information is available through the Citizens Bank Online Banking eStatements?
A: Customers receive notification via email that their statement is ready for viewing. These statements look just like the ones you now receive from us, including images of your checks.
Q: How do I view my monthly Online Banking eStatement?
A: Your statement can be accessed by clicking on the link in the monthly eStatement email notification or through the Citizens Bank homepage.  Enter your Citizens Bank Online Banking Access ID and Password and click on the Online Statements button to view your list of statements available.
Q: What if I accidentally delete my email notification that my Online Banking eStatements are ready? Can I still view them?
A: Even if you delete the email notification you can access your Online Banking eStatements through Citizens Bank's homepage and enter your Citizens Bank Online Banking Access ID and Password.
Q: Does my statement cycle change if I receive my statement electronically?
A: No. Your statement notification email will be sent to you at the same time it would have been sent via postal mail. Since your statement is available through Online Banking, you will be able to obtain your statement sooner. Your Online Banking eStatement will be available the day after the end of your normal statement cycle date.
Security Information
Q: Is my eStatement account information protected from others viewing it?
A: Yes, your information is protected with the latest security features (128-bit encryption) and requires a password to access the information. This ensures that your information stays private!
System Requirements
Q: What kind of computer equipment and software program is needed to use Citizens Bank's eStatements?
A: To receive electronic delivery services, you must have a working connection to the Internet with email capability to receive and open Portable Document Format (.PDF) files with Adobe Acrobat Reader version 5.0 or higher and access to a printer or the ability to download information in order to keep copies for your records.
Go Paperless
Reminder: You must have Online Banking access to receive Online Banking eStatements.