We appreciate our customers.

So naturally, we appreciate hearing from them, too.

Contact Us

Questions? Comments? You’re always welcome to contact us. You can email many of our departments directly. Or, if you prefer to speak with someone directly, we can do that, too. Remember, information sent to us through this website isn’t encrypted, so please don’t include sensitive information such as your account number.

Department Email Addresses:

Human Resources personnel@citizens-banking.com
Consumer Loan Department consumerloans@citizens-banking.com
Customer Service customerservice@citizens-banking.com
Bookkeeping Department bookkeeping@citizens-banking.com
Commercial Loan Dept. commloan@citizens-banking.com

Important Phone Numbers:

(Please have your account number and PIN ready when you call.)

Main Office Phone: 317-831-0110
Credit Cards: Lost or Stolen Cards/Fraud and Disputed Charges 1-800 876-9119
Debit/MAC Cards: Lost or Stolen Cards/Fraud and Disputed Charges 1-800 264-4274
24-Hour Account InfoLine 1-800 811-8748
For Hearing Impaired Customers with TDD Equipment 1-888 851-5546

In most cases, we will reply to your e-mail within one business day.

To reach our Main Office please call: 317-831-0110

Please refer to the Information desk for branch addresses and phone numbers.