Privacy Policy

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
nSocial Security number and income
nAccount balances and payment history
nCredit history and account transactions

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Citizens Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Citizens Bank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No We don’t share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We don’t share
For non affiliates to market to you No We don’t share
Questions? Call 317-831-0110 or go to
Who we are  
Who is providing this notice? Citizens Bank
What we do  
How does Citizens Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Citizens Bank collect my personal information? We collect your personal information, for example, when you
nOpen an account or show your government-issued ID
nApply for a loan or provide employment history
nProvide employment information
We also collect our personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
nSharing for affiliates’ everyday business purposes—information about your creditworthiness
naffiliates from using your information to market to you
nsharing for non affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.


Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
nCitizens Bank does not share with our affiliate.
Non affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
nCitizens Bank does not share with non affiliates so they can market to you.
Joint marketing

A formal agreement between non affiliated financial companies that together market financial products or services to you.
n Our joint marketing partners include categories of companies such as other financial institutions.

  • Disputes
  • How to dispute debit card transactions
  • With a Roth IRA, you typically pay taxes on the money before you contribute to your IRA. This means you generally can make qualifying withdraws once you reach 59 1/2 years of age without paying additional taxes on the distributions.
  • A traditional IRA allows you to direct pre-tax income toward investments that can grow tax-deferred until your retirement. You cannot contribute after age 70 ½ and distribution is required at that age.

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