With a passion for customer service, animals and kindness, Pat Enochs, branch manager at County Line, is ready to help you with any of your banking needs.
What is a typical day like for you?
I came to County Line from the Plainfield branch. It’s fascinating how each branch has its own customers and personalities. I start my day by getting the branch open for business, but after that most days are different. For example, my first call this morning was about a debit card that was compromised, I ordered new cards for the customer and completed the paperwork. Then I counseled a customer whose account wouldn’t balance and helped them get back on track. Later, I opened a new account.
What do you love most about working for Citizens?
The customers. It's wonderful how they appreciate that we are a smaller, community bank and they feel like they get more one-on-one service from us. I recently had a customer from the Plainfield branch call me to ask for help with an issue they were having. I helped them fill out forms, take the next steps and called our operations people on their behalf to help speed up the process. Even though I'm at a different branch now, that customer had my contact information and they reached out. It's nice to have those kinds of customer relationships. I see that often with the Citizens staff and our customers.
How do you foster that kind of culture of customer service?
That's a matter of building trust. The more you are able to help customers, the more they come to you; it's about taking the extra time to make sure their needs are taken care of.
What are your pet peeves?
We are so customer-service centered so it can be frustrating to experience bad customer service elsewhere. My pet peeve is seeing someone dismissed with "Sorry, I can't help you." If they can't help, either say why they can’t help or point them to someone that can.
Do you come from a banking background?
No. I'm from Indiana originally but had moved to South Florida where I did marketing for real estate and resorts. When I moved back in 2012, I became active in the local chamber of commerce and my networking led to an opportunity in banking.
How are you active in the community?
I've been an ambassador with the Greenwood Chamber for the last five years and was also involved in Leadership Johnson County, which is about participating in and giving back to your community. Our adult team partnered with the junior leadership group with our team project being a 90-foot mural on the side of the Johnson County Humane Society building. The building is a little off the beaten path so we were hoping to draw additional attention to the location and help find the four-legged fur babies their forever homes.
Are you an animal lover?
I am. I currently have a cat and a dog. At one time I had five cats and one dog. I have fed, rescued and spayed/neutered stray cats nearby and helped them find new homes.
What motivates you?
Random acts of kindness. In our crazy world, they warm the heart. There are so many random acts of kindness done quietly every day and it's encouraging. A couple of weeks ago the person in front of me at Starbucks bought my drink. It's the little things we do for each other; it's been a tough couple of years. Who thought we'd go through a pandemic? You don't think about something that you might do for someone else that you don't give a second thought to, but it makes their day.